Privacy policy

01Who we are

Massif 348 LLC (“Massif 348,” “we,” “us”) is an air cargo charter brokerage registered in Florida, United States. We arrange carriage by certificated air operators and do not own or operate aircraft.

This policy applies to information collected through this website, through correspondence with our desks, and in connection with charter requests, repositioning-lane registrations and freight-bill audit engagements.

02Information we collect

We collect information you provide directly and, where needed for an engagement, information supplied by counterparties or generated in the course of arranging a shipment or handling a claim.

• Contact information — name, company, email, phone number and business contact details.
• Shipment information — origin, destination, commodity, weight, dimensions, ready-time, deadline, packaging, temperature requirements and dangerous-goods information.
• Lane-registration information — routes, recurring commodities, timing flexibility and contact details used to match potential repositioning capacity.
• Audit information — freight invoices, rate agreements, shipment records and claim-supporting documents that a client sends for review.
• Correspondence and engagement records — emails, call notes, quotes, booking records, claims, commercial terms and related communications.
• Compliance information — information necessary to perform sanctions, export-control, customs, dangerous-goods or other required screening.

03Information collected automatically

The site is designed to minimize passive collection. We do not intentionally use advertising trackers or build a behavioral advertising profile from visits to this site.

Our web host, security infrastructure and other technical providers may nevertheless process limited technical information such as IP address, browser type, device information, request timestamps or security logs as part of delivering and protecting the website. Those records are controlled by the applicable provider and may be retained for security, reliability and abuse-prevention purposes.

Where cookies, analytics, consent tools or other tracking technologies are introduced, this policy and any required notice or consent mechanism will be updated before or at the point of collection.

04How we use information

• Provide requested services — source and coordinate aircraft, assess cargo requirements, provide quotes and manage communications.
• Match repositioning opportunities — compare registered lanes with capacity notices and contact you when a potential match exists.
• Perform freight audits — review invoices, prepare claims and communicate with carriers or forwarders as authorized by the client.
• Compliance and risk controls — perform applicable sanctions, export-control, customs, dangerous-goods, fraud-prevention and other screening.
• Business administration — maintain records, billing, accounting, insurance and contractual documentation.
• Security and legal obligations — protect systems, investigate misuse and comply with lawful requests or regulatory duties.

We do not sell personal information. We do not use information collected solely for a quote request to send advertising unrelated to the requested service.

05Who we share information with

Air-cargo brokerage requires limited disclosure to counterparties. Depending on the transaction, we may share information with categories such as:

We aim to disclose only the information reasonably needed for the recipient to perform its role. We do not provide contact information to operators for their independent marketing use.

06International transfers

Air-cargo transactions frequently cross borders. Information may therefore be transferred to countries other than the country in which it was first collected, including the origin, destination and transit jurisdictions involved in a shipment.

Where applicable law requires a transfer mechanism or other safeguard, we will use an appropriate mechanism. The protections available to you can vary by jurisdiction.

07Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, to administer the relationship, establish or defend legal rights, or satisfy legal, tax, accounting, customs, aviation or compliance obligations.

• Unconverted enquiries — retained while the enquiry is active and for a limited period afterwards for recordkeeping and follow-up.
• Registered lanes — retained while the registration remains active or until you ask us to remove it.
• Completed movements — transaction and compliance records retained for the periods required by applicable law or reasonably needed for contractual and accounting purposes.
• Audit engagements — invoice and claim records retained for the engagement and for the period reasonably necessary to substantiate the work or a claim.
• Security and compliance logs — retained for periods appropriate to security, legal and regulatory requirements.

08Your privacy rights

Depending on your location and whether a particular privacy law applies, you may have rights to request access to, correction of, deletion of, or information about the processing of your personal information, and in some jurisdictions rights to opt out of certain processing or to limit certain uses of sensitive personal information.

For California residents, for example, the CCPA provides rights including to know, delete, correct, opt out of sale or sharing, limit certain uses/disclosures of sensitive personal information, and receive non-discriminatory treatment when exercising applicable rights. citeturn171825search0

We do not currently sell personal information or use it for targeted advertising. Accordingly, an opt-out right aimed at sale or targeted advertising may not apply to your interaction with us, but we will honor any applicable statutory rights.

Send requests to privacy@massif348.com. We may need information to verify your identity before fulfilling a request. We will respond within the time required by applicable law.

09Confidentiality and NDAs

Clients may request a non-disclosure agreement for confidential movements or freight-audit work. Where an NDA is executed, it supplements this policy and may impose additional confidentiality, use, security or return/destruction requirements.

Because shipment and commercial information can be highly sensitive, we encourage clients to use a secure upload channel when one is provided. Please do not send passwords, payment-card information, bank credentials or government identification numbers by ordinary email.

10Security

We use reasonable administrative, technical and organizational safeguards appropriate to the information we handle, including access controls, authentication controls, role-based access where supported, reputable business systems and security practices intended to limit unauthorized access.

No electronic system can be guaranteed completely secure. Where a security incident affects personal information and applicable law requires notice, we will provide notice in accordance with that law.

11Children

Massif 348 is a business-to-business service and is not directed to children. We do not knowingly seek personal information from children. If you believe a child has provided information to us, contact privacy@massif348.com.

12Regional privacy notices

Additional notices or rights may apply depending on where you live. State privacy laws in the United States can differ in scope, thresholds and exemptions. For example, Virginia's Consumer Data Protection Act contains rights and controller obligations that apply only when its statutory thresholds and scope conditions are met. citeturn171825search1turn171825search7

Colorado law likewise provides certain rights, including opt-out mechanisms for covered controllers, subject to statutory scope. citeturn171825search3turn171825search5

This page is intended to state Massif 348's general privacy practices. It is not a substitute for legal advice or for a jurisdiction-specific notice where one is separately required.

13Changes to this policy

We may update this policy to reflect changes to our services, technology, legal obligations or data practices. The “Effective” and “Last updated” dates at the top will identify the current version. Where applicable law requires notice of a material change, we will provide it through the method required by law.

14Contact us

Privacy questions, rights requests and concerns about information handling can be directed to: